Returns & Exchanges

At Comfort Candle Company, we want you to be completely satisfied with your fragrance experience; if you are not happy with your purchase, you may return unused items within 30 days for a full refund or exchange.

1

Initiate Your Request

Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Carefully pack the unlit candle in its original packaging with sufficient padding to prevent breakage during transit, ensuring the RMA is included.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at any authorized carrier location; please retain your tracking receipt for your records.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing